CRM and Employer Engagement Support Intern

Description

The Office of Workforce and Community Engagement at IU Indianapolis seeks a motivated student intern to help organize and improve how the office tracks employer and community partner relationships. The intern will support setting up and using a CRM system, so the team can better manage contacts, pipelines, follow-ups, reports, and partnership activity.

This role does not require building new software. The intern will configure a CRM, manage relational data, document processes, and establish reporting pipelines for the Office.

Responsibilities

1. Learn the CRM system, help set it up, and support the team in using it effectively.
2. Help clean, organize, and import employer, partner, event, and relationship data.
3. Develop reports or dashboards to track employer interactions, partnership status, student opportunities, referrals, and engagement activities.
4. Document CRM setup decisions, workflows, and basic user guidance.
5. Assist in developing Standard Operating Procedures for the office.
6. Support testing, troubleshooting, and improvements as the CRM is configured.
7. Participate in project meetings and share updates, questions, and recommendations.

Qualifications

1. Comfortable using spreadsheets, databases, dashboards, AI, and CRM systems.
2. Familiarity with CRM platforms, project management tools, databases, low-code/no-code tools, or workflow automation.
3. Interest or coursework in informatics, data science, computer science, information systems, business analytics, operations, or a related field.
4. Strong attention to detail and problem-solving skills.
5. Ability to work independently, meet deadlines, and communicate questions or updates clearly.
6. Ability to explain technical information in clear, accessible language.
7. Professionalism, reliability, and respect for confidential or sensitive information.
8. Work-Study accepted, but not required
9. Experience with reporting and basic data visualization.
10. Interest in employer relations and workforce development.
11. Experience creating user guides, process notes, training materials, or written instructions.

Learning Objectives

1. Communicator: Strengthen communication skills by conveying CRM processes, data insights, and user guidance clearly and ethically across written, oral, visual, and team-based settings.
2. Innovator: Practice innovative thinking by investigating system needs, designing practical CRM workflows, and identifying creative ways to improve employer engagement processes.
3. Problem Solver: Apply problem-solving skills by collecting, analyzing, evaluating, and synthesizing information to recommend practical solutions for CRM configuration, reporting, and workflow challenges.

Additional Details

Contact Information