Description

IT INTERNSHIP PROGRAM

Pinnacle Computer Services, Inc.

Location: Evansville, IN (On-site Required)
Duration: Summer Program (12 weeks) or Semester Program (16 weeks)
Schedule: Full-time (40 hours/week) or Part-time (20-30 hours/week)

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PROGRAM OVERVIEW

Join our dynamic IT team and gain hands-on experience in managed service provider operations! This internship offers real-world exposure to enterprise technology, client service, and technical problem-solving in a professional MSP environment. You'll work alongside experienced technicians and learn industry-standard tools while contributing to meaningful projects.

WHAT YOU'LL LEARN

Technical Skills:

• Help Desk Operations - Customer service and technical support fundamentals
• Windows Administration - User accounts, permissions, basic server management
• Microsoft 365 - Email, Teams, SharePoint, and cloud services
• Network Basics - Understanding switches, routers, wireless systems, and troubleshooting
• Hardware Setup - Computer builds, server rack installation, and equipment configuration
• Documentation - Creating technical guides and maintaining system records

Professional Skills:

• Client Communication - Professional interaction with business clients
• Ticketing Systems - Using ConnectWise for project and incident management
• Team Collaboration - Working with technical specialists and operations staff
• Problem-Solving - Structured troubleshooting methodologies
• Project Support - Assisting with installations and infrastructure deployments

 

Responsibilities

INTERNSHIP RESPONSIBILITIES

Technical Support (40%)

• Assist Service Desk team with basic troubleshooting and user support
• Help resolve hardware and software issues under supervision
• Document solutions and contribute to knowledge base
• Support equipment inventory and asset management

Infrastructure Projects (30%)

• Assist with server and network installation projects
• Learn cable management and rack organization
• Support equipment deployment and configuration
• Observe and participate in client site implementations

Documentation & Process (20%)

• Create and update technical documentation
• Assist with Standard Operating Procedure development
• Maintain client environment records in ITGlue
• Support quality assurance and testing procedures

Learning & Development (10%)

• Attend training sessions and technical meetings
• Shadow experienced technicians on client visits
• Participate in vendor training opportunities
• Complete assigned learning modules and certifications

IDEAL CANDIDATE

Educational Background:

• Currently enrolled in Computer Science, Information Technology, or related program
• High school students with strong technical interest welcome
• Coursework in networking, programming, or systems administration preferred

Technical Interest:

• Passion for technology and problem-solving
• Basic understanding of Windows operating systems
• Familiarity with networking concepts helpful but not required
• Interest in learning server and network technologies

Personal Qualities:

• Strong communication skills and professional demeanor
• Detail-oriented with good organizational abilities
• Ability to work independently and as part of a team
• Willingness to learn and take on new challenges
• Reliable transportation for occasional client site visits

LEARNING OPPORTUNITIES

Hands-On Experience:

• Real client environments and business-critical systems
• Enterprise-grade equipment and software platforms
• Structured mentorship from experienced professionals
• Exposure to diverse industries and technical challenges

Certifications:

• Support for CompTIA A+ or Network+ preparation
• Microsoft fundamentals certifications
• ConnectWise training modules
• Industry best practices and methodologies

Career Development:

• Professional networking opportunities
• Resume-building project experience
• Potential for part-time employment during school year
• Full-time employment consideration upon graduation

PROGRAM STRUCTURE

Week 1-2: Orientation & Basics

• Company overview and team introductions
• Basic help desk and customer service training
• Introduction to ConnectWise and documentation systems
• Safety training and professional standards

Week 3-6: Skill Development

• Hands-on technical training with mentorship
• Participation in real client support activities
• Basic networking and server administration concepts
• Project support and infrastructure exposure

Week 7-10: Advanced Projects

• Lead role in appropriate technical projects
• Client site visits and installation support
• Documentation and process improvement contributions
• Specialized training based on interests and aptitude

Week 11-12: Capstone & Review

• Independent project completion
• Presentation of learning outcomes and contributions
• Performance review and career guidance
• Discussion of future opportunities

 

Qualifications

Students pursuing a Bachelor’s degree in Engineering, Computer Science, Data Science, Information Technology, MIS, Mathematics, Physics, Marketing, Business, or other equivalent degree.

Please send a resume with applicable experience AND REFERENCES, a link to your website and other websites you have worked on. Please put IT Operations Intern in the subject line. (VERY IMPORTANT)

Contact Information