Information Technology Intern at Red Gold

Description

The Red Gold internship program is designed for future leaders who seek a culture built on hard-working, determined, and result driven individuals. The internship program will cover a wide range of project based assignments. Interns add great value as full-time employees doing real work, solving problems and delivering measurable results. Due to the dynamic nature of our business, duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Responsibilities

This position will have a wide variety of functions that could include documenting, analyzing, troubleshooting, and resolving support calls made to the Service Desk. This position could also be involved in numerous projects such as computer hardware replacements and upgrades, security, and automation initiatives. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Project Work

Participate, lead, or manage projects as assigned such as upgrades, hardware rollouts, automations, and security initiatives.
Develop and follow up on tasks including evaluations, prototypes, user specification definition, testing, and delivery as directed

Software, Hardware, and Connectivity

Analyze, troubleshoot and conduct root cause analysis and resolution of break/fix tickets regarding supported software applications
Securely provide support for internal and external network connectivity issues, including LAN, WAN, wireless, and VPN
Develop, enhance, and document processes for end user computer equipment replacements and upgrades

Qualifications

Education and Experience:

Students who are currently enrolled pursuing a college degree

Knowledge, Skills, and Abilities:

Computer Skills: Proficient in MS Office
Excellent communication skills - written and verbal
Striving
Teamwork
Order
Sociability
Ability to problem solve
Ability to research and investigate
Accurate - good eye for details
Excellent interpersonal skills
High energy level

Physical Requirements and Working Conditions:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly requires to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear
The employee may occasionally be required to crouch
the employee may occasionally lift items as heavy as 25 pounds
Specific vision abilities may include the employee's ability to see near and far distances