IT Helpdesk

Description

Provide helpdesk-level tech support that works along side the IT Manager.

Basic/advanced networking, server administration, endpoint management, & team collaboration.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide helpdesk-level tech support to employees via email and in-person
• Assists Manager of IT & Cyber security in completing daily functions and large projects
• Troubleshoot & resolve end user hardware & software issues.
• Setup, configure & maintain new end-user computer systems and peripherals
• Maintain printers, copiers, scanners & other related computer equipment
• Document resolved issues, SOPs, walkthrough guides, and the IT asset inventory solution
• Ensure compliance with company policies and procedures
• Miscellaneous daily tasks including special projects as assigned

Qualifications

QUALIFICATIONS

• Must be actively pursuing a technical degree in information technology, electrical/computer engineering, or another related field.
• Advanced computer skills and knowledge for troubleshooting hardware and software issues
• Knowledge of network administration including network topologies, server management, etc.
• Advanced computer software knowledge of Microsoft Office products
• Verbal and written communication skills: Possess strong communications skills for effective delivery of information to clients, colleagues, and management
• Time management: Ability to maintain an organized scheduling and tracking system
• Must be an independent worker and be self-motivated
• Asks questions to ensure accurate understanding of key communications
• Sound judgment and problem resolution ability