Insurance and Billing Assistant

Description

Our organization is apediatric healthcare practice that provides comprehensive medical services while prioritizing patient-centered care, efficiency, and financial transparency. The Billing & Insurance Department plays a critical role in ensuring accurate insurance verification, timely claims submission, and clear communication with patients regarding benefits and financial responsibility. 

Internship Program Description

Our Billing & Insurance Internship Program is designed to give students hands-on experience in the administrative and financial operations of a healthcare setting. Interns will actively participate in day-to-day tasks involving insurance verification, claims processing, patient billing inquiries, and documentation management. The program balances structured training with real-world practice to build both competence and confidence in healthcare financial operations.

Supervision, Training & Mentorship

Supervision and training will be provided by:

• Billing Supervisor – Oversees daily activities, assigns tasks, and provides ongoing feedback.

• Insurance Coordinator – Provides direct instruction on insurance verification, prior authorizations, and payer communication.

• Revenue Cycle Manager – Offers broader context on how the billing cycle functions and ensures the intern understands compliance, best practices, and workflow standards.

Mentorship will include:

• Weekly check-ins to review progress, answer questions, and provide guidance on professional development.

• Shadowing opportunities with team members to observe interactions with insurance companies, clinical staff, and patients.

• Real-time coaching during hands-on tasks such as entering charges, reviewing claims, and resolving billing discrepancies.

Learning Goals for the Internship

By the end of the internship, the intern will be able to:

1. Understand the Healthcare Revenue Cycle
   Gain a solid understanding of each phase of the billing process—from patient registration to claims submission and payment posting.

2. Perform Insurance Verification & Eligibility Checks
   Learn how to verify patient insurance benefits accurately and identify coverage requirements such as copays, deductibles, and prior authorizations.

3. Process Claims and Identify Common Errors
   Develop skills in reviewing, submitting, and tracking insurance claims, including recognizing and preventing common billing or coding mistakes.

4. Communicate Effectively With Patients & Insurance Representatives
   Build confidence in explaining billing issues, answering patient questions, and interacting with insurance carriers professionally.

5. Navigate Billing Software and EMR Systems
   Receive hands-on experience with industry-standard billing tools, electronic medical records, and claims management platforms.

6. Understand Compliance & Confidentiality Requirements
   Learn HIPAA regulations, billing compliance standards, and ethical guidelines for handling sensitive patient information.

Responsibilities

• Below are some of the tasks this intern will help with:
• Complete training modules on HIPAA, billing compliance, and revenue cycle basics.

• Research common CPT/ICD-10 codes used by the organization to build foundational knowledge.

• Take part in weekly learning check-ins and reflection activities.

• Research payer policies or benefit coverage guidelines to support staff decision-making.

• Attend weekly check-ins or supervision meetings to discuss progress, learning goals, and challenges.

• Shadow billing staff to observe real-time processes such as claim submission, denial management, and insurance calls.

• Participate in department meetings to gain insight into workflow planning, process improvement, and cross-team communication.

• Conduct preliminary eligibility checks for simple or low-risk accounts as assigned.

Qualifications

• Basic understanding or interest in healthcare operations, insurance plans, and administrative processes.

• Familiarity with Microsoft Office (Word, Excel, Outlook) and general computer navigation.

• Strong organizational and time-management skills with attention to detail.

• Ability to accurately enter data and follow structured procedures.

• Willingness to learn billing software or electronic health record (EHR) systems.

• Strong written and verbal communication skills.

• Ability to ask questions, take notes, and follow instructions clearly.

• Comfortable interacting with staff and learning professional communication standards

• Dependable, responsible, and able to maintain confidentiality of sensitive information.

• Positive attitude with a willingness to learn new concepts and processes.

• Ability to work independently on simple tasks and collaboratively with a team.

• Strong problem-solving mindset with curiosity about healthcare billing and insurance processes.

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Contact Information