IT Support Technician I (Intern)

Description

About the Role

We are looking for a customer-focused and reliable IT Support Technician to provide first-level technical support across the organization. You’ll be the first point of contact for users needing assistance with hardware, software, and network issues. This role is ideal for someone who enjoys troubleshooting, solving problems, and helping others succeed through technology.

 

Novick Tech is a Greenfield, Indiana based MSP and IT Consulting firm. The company was founded in 2019 and provides MSP and IT Consulting services to clients locally in the greater Indianapolis area and also nationally and abroad. On the consulting side, we have found a niche in Windows Server, Active Directory, Azure AD, Office 365, and other related Microsoft Hybrid Identity and Access Management technologies.

Novick Tech currently consists of the owner and one full-time employee. Our business is growing, and we are looking to add an intern or two to the team. Depending on performance and fit, there is potential for this to turn into a longer-term opportunity.

Novick Tech's office is in Maxwell, Indiana. Although there is the possibility for remote work, initially this position will be required to report to the office in Maxwell, IN for face-to-face training and onboarding. This is to ensure the greatest possibility for success for both you and Novick Tech. Throughout your time with us, you will be working with and learning directly from the owner (Jordan Novick) and our senior employee.

The position we are looking to fill will start as a "Tier 1" IT Support / Field Technician, primarily to support a local client on the NE side of Indy. Most of the support will be remote via email, phone call, or ticket, but field / on-site work will be required at customer sites as needed (typically not more than 25% of time, mileage reimbursed).

Responsibilities

Key Responsibilities

• Serve as the primary contact for technical support via phone, email, and ticketing system.
• Diagnose and resolve Tier 1–2 issues related to hardware, software, operating systems, and printers.
• Set up, configure, and maintain desktops, laptops, and peripherals.
• Assist with onboarding and offboarding processes, including account creation and equipment deployment.
• Escalate complex issues to senior technicians or Systems Administrators as needed.
• Track and document support requests and resolutions in the IT ticketing system.
• Provide basic network troubleshooting (Wi-Fi, VPN, connectivity).
• Maintain inventory of equipment and coordinate repairs or replacements.
• Support IT projects and initiatives as assigned.

What is Expected of You

• Typical working hours are Mon-Fri from 8-5 ET. Some after hours will be required for maintenance activities.
• This position will be 50% remote support, but you will be expected (and required) to go on site for clients in the Indy Metro area (specifically northeast side of Indy) when required.
• When on site, dress and behave professionally to positively represent Novick Tech.
• Willingness to answer the phone and pick up the phone to call someone at the drop of a hat to help resolve an issue.
• Take ownership of tasks and ask for help when needed.

Qualifications

Required Qualifications

• Reliable transportation, valid driver’s license, and ability and willingness to drive to customer locations when required.
• This position will be 50% remote support, but you will be expected (and required) to go on site for clients in the Indy Metro area (specifically northeast side of Indy) when required.
• Basic working knowledge of Windows operating systems.
• Familiarity with Microsoft 365, email clients, and common business applications.
• Basic working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent customer service, communication, and troubleshooting skills.
• Ability to prioritize tasks, follow procedures, and work independently.

Preferred Qualifications (Nice to Have)

• CompTIA A+, Network+, or similar certifications or education.
• RMM and Ticketing system experience is a plus.
• Exposure to Active Directory, SSO, or identity management tools.

Contact Information