Fraud Investigations Intern

Description

The Fraud Investigations Intern will gain experience in the Fraud Investigations field by providing support to the FRAML team.  This position will assist with a variety of special projects and support functions designed to achieve the overall strategic objectives of the Fraud department.

Responsibilities

• Work with Fraud Investigations team and other appropriate business units to create simple fraud-prevention guides that are shared when members open accounts

• Develop fraud awareness modules teaching members how to spot phishing and secure their accounts

• Help create timely awareness campaigns (emails, posters, social posts) for seasonal campaigns (tax season, holidays, etc.)

• Create materials frontline staff can use to educate customers during interactions

• Work with Fraud Investigations and various business units to incorporate departmental reporting into the fraud monitoring system

• Create standardized reporting templates for fraud investigations to streamline documentation

• Create scorecards for various quality reviews and assist with completion of quality reviews

• SharePoint projects – adding resources, maintenance, etc.

• Additional projects as needed

Qualifications

• Accountable for timely completion of assigned projects.

• Strong verbal and written communication skills

• Excellent customer service

• Strong attention to detail

• High level of confidentiality

• Proficiency in Microsoft Office suite (Excel, Word)

• Accountable for the quality of work provided, documentation and follow-up with adherence to Everwise’s service expectations.

• Accountable for maintaining the strictest of confidentiality

Minimum Requirements:

• High School diploma or GED

• Currently attending a college or university and have taken intermediate level courses typically in the third year of study.

• Pursuit of degree in Criminal Justice preferred