Information Technology Intern

Description

Computer Technician (Non-Exempt/Hourly) Part-Time Position:

This job requires a person to troubleshoot and manage a network of approximately 350 Window PCs, 450 Chromebooks and 100 iPads all networked through a HP backbone. It would also include summer hours preparing computers for the new school year, which could possibly include tasks such as re-imaging, cleaning, software installation, inventory update, and distribution. This individual will work with MFP devices to troubleshoot and restore to operation, set up and maintain VOIP phone system, school bell system, and handheld radios. Hours are 4-5 per day (20-25 per week), pay rate is $15.00 per hour. This position is year-round. Daily hours are flexible and will be determined between administration and IT director. This position is not eligible for benefits.

Reports To:
Principal
Assistant Principal
IT Director

Responsibilities

Must possess a demonstrated attention to detail • Should have high organizational skills • Will be able to work independently and be part of a team • Must have knowledge of and a demonstrated ability to troubleshoot problems on a wide variety of hardware, software, and networking on multiple hardware platforms • Must be able to plan or assist in planning special projects and implement meeting designated deadlines • Must have the ability and willingness to learn new systems and technology • Must have a sincere interest in working with students • Must be patient and caring with students of all learning styles and abilities; have awareness and respect for student diversity • Will view each student as a unique individual created by God and placed in our care to love, nurture, and educate, helping them discover and develop their unique gifts and talents • Will possess strong interpersonal and effective communications skills • Will be able to develop positive working relationships with teachers, students, and administrators • Must maintain a high level of professionalism and dedication to the work; flexibility and confidentiality required • Will be able to take direction • Must demonstrate initiative and dependability when carrying out assignments • Should model the Catholic Faith through their example and Christian living • Will understand Active Directory, Azure, and Office 365 Suite • Should have experience with backup and image management software • Must have network troubleshooting skills Primary Function/Job Summary: The computer technician provides technology support services under the direct supervision of the IT director. Daily duties/responsibilities are assigned by IT director and/or at times administration. They will include but are not limited to the following: • Establish a customer-driven technical support environment • Categorize, prioritize, and resolve technical issues in a timely and efficient manner related to a variety of technologies • Updating and maintaining existing technology • Assist in maintaining accurate inventory of IT assets • Always maintains positive communications about Saint Elizabeth Ann Seton Catholic School • Establishes and maintains a professional, cooperative, supportive, and effective relationship with the classroom teacher and administration in all aspects and decision making • In certain situations, collaborates effectively with grade level resource teacher to support individual learning needs of students • Assists in maintaining a safe physical environment • Immediately reports witnessed accidents to IT director and/or administration • Coordinates the setup of technology as needed for meetings, school assemblies, and in-services as required.

Qualifications

This individual in this position must be working towards an Associate or Bachelor of Science degree in Computers or equivalent of 2+ years’ experience delivering end user support, experience troubleshooting end-user hardware, software, and networks; A+ certification desirable. The following personal characteristics and skills are important for the successful performance of assigned duties: • Acknowledges personal accountability for decisions and conduct • Anticipates time constraints; Manage tasks efficiently to meet deadlines • Demonstrates professionalism and contributes to a positive work/learning environment • Effectively uses active listening, observation, reading, verbal, nonverbal, and writing skills • Exhibits consistency, resourcefulness, and resilience • Interprets information accurately and initiates effective responses • Maintains an acceptable attendance record and is punctual • Reacts productively to interruptions and changing conditions • Skillfully manages individual, group, and organizational interactions • Uses diplomacy and exercises self-control when dealing with other individuals.