Customer Experience Intern (Elkhart, IN)

Description

Millions of people around the world buy and use Dometic products. They’re RV users, boat owners, truck drivers, campers, outdoor people. And all part of a growing movement – a longing for freedom and adventure, a desire to explore the world and to stay away for extended periods of time. We call it mobile living. Our mission is to make mobile living easy through smart and reliable products with outstanding design.

To be successful in this role, you will need to understand the importance of our Core Values – Together We build our future, We play to win, We embrace change, We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

The Dometic Internship Program is a professional learning experience that offers meaningful, practical work related to a student’s field of study or career interest. Our program gives students the opportunity to collaborate with team members, to have a meaningful project that allows you to have impact, career exploration and development, to learn new skills, and get to know other interns. Each intern is assigned a mentor and be provided with opportunities to interact with other interns throughout the summer.

Position Overview: 

The Customer Experience Intern will drive key initiatives related to customer service NPS and automation that support business strategy projects culminating in a process improvement plan resulting in cost reduction and increased customer satisfaction.  Working under the direction of the Customer Experience Director this position will actively support a variety of activities providing value to both the organization and the successful candidate. 

Responsibilities

• Create a Process improvement plan resulting in improved NPS scoring
• Research and suggest additional tools and processes
• Streamline collection of data
• Gain knowledge of overall CX organization to identify and understand key metrics relating to NPS scoring and process improvement opportunities

Qualifications

• Enrolled in a 4-year business-related degree and completed freshman year at time of internship
• Proficient with MS Excel and willing to learn new software/systems as introduced
• Teams, MS Office, PowerPoint, Word, and Excel experience/knowledge (preferred)
• Power BI and/or Tableau experience/knowledge (preferred)

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Self-starter who works well independently
• A passion for Customer Service
• Ability to manage multiple tasks and prioritize activities
• Highly organized with multiple ongoing projects
• Strong problem-solving skills
• Strong analytical skills
• Effective communication across a global organization
• Willingness to roll-up sleeves, adapt and grow
• Professional demeanor whether in person, via e-mail, or on the telephone

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer.  Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At Dometic Corporation, our Core Values aren't just words on paper – they're the heartbeat of our culture. Join us and experience a workplace where every action reflects our commitment to living out these values:

Together We Build Our Future, We Play to Win, We Embrace Change, We Walk the Talk