Service Desk Intern

Description

Position Summary:

The Service Desk Intern will gain experience in the Information Technology field by providing support to the Service Desk team. This position will assist with a variety of special projects and support functions designed to achieve the overall strategic objectives of the organization.

Primary Responsibilities and Duties:

• PC and equipment refresh for Retail and Back Office locations
• Configuring and deploying devices
• Removing and installing equipment
• Testing equipment
• Supporting end users
• Performing branch inventory
• Application Clean-Up, verifying and removing inactive accounts from systems that IT support manages
• Asset Management such as device and peripheral inventory, cleaning and organizing stockrooms and cages, cleaning and testing equipment
• Providing general IT support by assisting end users with technical issues and inquiries, and updating documentation
• Utilizing our ITSM to track tickets and requests
• Potential to travel to various branches for onsite troubleshooting needs

Knowledge/Skills:

• Accountable for timely completion of assigned projects.
• Strong verbal and written communication skills
• Excellent customer service
• Strong attention to detail
• Proficiency in Microsoft Products and Dell Accountable for the quality of work provided, documentation and follow-up with adherence to Everwise’s service expectations.
• Accountable for maintaining the strictest of confidentiality

Minimum Requirements:

• High School diploma or GED
• Currently attending a college or university and have taken the intermediate level courses typically in the third year of study.
• Pursuit of degree in Computer Science preferred

Responsibilities

Primary Responsibilities and Duties:

• PC and equipment refresh for Retail and Back Office locations
• Configuring and deploying devices
• Removing and installing equipment
• Testing equipment
• Supporting end users
• Performing branch inventory
• Application Clean-Up, verifying and removing inactive accounts from systems that IT support manages
• Asset Management such as device and peripheral inventory, cleaning and organizing stockrooms and cages, cleaning and testing equipment
• Providing general IT support by assisting end users with technical issues and inquiries, and updating documentation
• Utilizing our ITSM to track tickets and requests
• Potential to travel to various branches for onsite troubleshooting needs

Qualifications

Knowledge/Skills:

• Accountable for timely completion of assigned projects.
• Strong verbal and written communication skills
• Excellent customer service
• Strong attention to detail
• Proficiency in Microsoft Products and Dell Accountable for the quality of work provided, documentation and follow-up with adherence to Everwise’s service expectations.
• Accountable for maintaining the strictest of confidentiality

Minimum Requirements:

• High School diploma or GED
• Currently attending a college or university and have taken the intermediate level courses typically in the third year of study.
• Pursuit of degree in Computer Science preferred