Business Technology & CRM Management Intern

Description

The selected intern works in direct support of The International Center’s Senior Vice President of Operations & Chief of Staff, and the Office Manager & CRM Administrator. This role is involved in the data systems and programs that manage our company’s organizational data. The intern uses data to help the organization identify and bridge customer and organizational gaps. This includes working with Neon CRM, which interfaces with SQL, to manage, analyze, and report data. This role also researches, analyzes, and creates data presentations that tell the story of our business to various constituents. Note: This internship is intended for current undergraduate students; master’s and PhD candidates are considered overqualified.

PAY & SCHEDULE

1. $15/hour, plus $80 monthly parking stipend
2. The Center’s office hours are 8:30 a.m. to 5:00 p.m., Monday - Friday
3. Interns work an average of 20 hours per week during the fall and spring terms, and an average of 30 hours per week during the summer term
4. Hybrid work possible, based on project needs and availability

Responsibilities

1. CRM administration, data quality control, training
2. Document best practices for database use
3. Develop administrative and user SOP’s
4. Create and report intern program data analytics
5. Analyze donor records to identify trends
6. Manage organizational projects – this “special needs” role and responsibilities will be further defined as project scopes & timelines arise
7. Provide help desk support

Qualifications

1. Research and organizational skills
2. Data visualization
3. Information aligned field/major
4. Cultural awareness
5. Note: This undergraduate internship does not include coding, programming, or engineering
6. Be on time, be present, be engaged
7. Communicate, participate, support your team and the mission

Learning Objectives

1. Gain CRM management, analytic, research, and organizational experience
2. Aid the organization in researching, analyzing, and telling its story
3. Ability to acquire enhanced office and organizational skills